Warranty Policy

Last updated: 3 November 2026

1. Company Information

This Warranty Policy applies to products sold by EST BBQ LTD through our website and other authorised sales channels.

EST BBQ LTD
Company registration number: 17466281
Registered office: 14 Greendale Square, Northampton, NN3 5AP, United Kingdom
Email: [email protected]
Telephone: +44 7706 751228
Website: https://www.estbbq.com

In this policy, “we”, “us” and “the Company” refer to EST BBQ LTD.

2. Six-Month Commercial Warranty

EST BBQ LTD provides a six-month commercial warranty against manufacturing defects, starting from the date the product is delivered to the original purchaser, unless a different start date is expressly stated in writing.

This warranty is provided in addition to, and does not replace or limit, any statutory rights you may have under applicable UK consumer law.

The warranty applies to the original purchaser and is not transferable unless we agree otherwise in writing.

3. What the Warranty Covers

Subject to the terms of this policy, the commercial warranty covers defects in materials or workmanship that arise during normal and intended use of the product within the warranty period.

If a valid warranty claim is accepted, we will decide on an appropriate remedy, which may include:

Repair of the defective product;
Replacement of the defective component; or
Replacement of the product where repair or replacement of a component is not reasonably practical.

Any remedy under this commercial warranty will be provided without charge for the covered defect. We will explain any proposed remedy and any practical arrangements before proceeding.

4. What Is Not Covered by the Commercial Warranty

The commercial warranty does not cover faults, damage or deterioration caused by circumstances outside a manufacturing or materials defect, including:

Improper, abnormal or unintended use of the product;
Failure to follow supplied instructions or reasonable cleaning, care and maintenance guidance;
Incorrect assembly, installation or use;
Neglect, inadequate maintenance or unsuitable storage;
Rust or corrosion resulting from exposure to rain, moisture, chemicals, salt, aggressive cleaning products or other environmental conditions, where this is not caused by a manufacturing or materials defect;
Heat damage, warping or deformation caused by misuse, over-firing, uneven heating, or use beyond the product’s intended operating conditions;
Accidental, impact, mechanical or transport damage occurring after delivery to the customer;
Unauthorised alterations, repairs or modifications;
Normal wear and tear, including cosmetic changes arising from ordinary use; or
Consumable or replaceable parts that naturally wear through normal use, unless the issue is caused by a manufacturing defect.

These exclusions do not remove or restrict your statutory rights. For example, corrosion, deformation or other damage that is caused by a defect in materials or workmanship may still be covered, depending on the circumstances.

5. BBQ Products: Use, Care and Maintenance

BBQ grills and outdoor cooking equipment are exposed to high temperatures, smoke, grease and outdoor conditions. To help keep your product in good condition:

Use the product only for its intended purpose and in accordance with any instructions supplied;
Place the product on a stable, suitable and heat-resistant surface;
Allow the product to cool fully before cleaning, moving or storing it;
Clean and maintain the product using suitable methods and products;
Where appropriate, keep the product dry and protected from prolonged exposure to rain and moisture; and
Do not make unauthorised structural changes or repairs.

Specific care requirements may vary by product and material. Please follow any product-specific instructions supplied with your order.

6. How to Make a Warranty Claim

If you believe your product has a manufacturing defect covered by this warranty, contact us at [email protected].

Please provide:

Your full name and contact details;
Your order number or proof of purchase;
The product name and, where available, its model or reference;
A clear description of the problem and when it first appeared; and
Photographs or a short video showing the issue, where reasonably possible.

We may ask reasonable questions or request further photographs or information to assess the claim. Please do not arrange or carry out repairs before contacting us, unless immediate action is necessary for safety.

7. Assessment and Resolution

We will review the information provided and may ask you to make the product available for inspection. We will explain the next steps and any arrangements for return, collection or inspection.

If the claim is covered by this commercial warranty, we will agree an appropriate remedy with you. If we conclude that the issue is not covered by this warranty, we will explain the reasons. This does not prevent you from relying on any statutory rights that may apply.

8. Return, Collection and Repair Costs

Where a defect is accepted under this commercial warranty, EST BBQ LTD will cover reasonable costs necessary to provide the agreed warranty remedy, including appropriate return or collection arrangements where required.

Do not send a product to our registered office unless we have confirmed the correct return address and arrangements.

If an inspection shows that the issue is not covered by this commercial warranty, we will discuss any proposed costs with you before arranging chargeable work or return transport. No chargeable work will be carried out without your agreement.

9. When the Warranty Starts and Ends

The six-month commercial warranty starts on the date the product is delivered to the original purchaser. A repair or replacement under this commercial warranty does not automatically restart or extend the original warranty period, unless required by law or confirmed by us in writing.

The expiry of this commercial warranty does not mean that your statutory rights have expired. Statutory rights may continue beyond the six-month commercial warranty period.

10. Statutory Consumer Rights

If you are a consumer, the Consumer Rights Act 2015 gives you rights where goods are not of satisfactory quality, are not fit for purpose or are not as described. These rights are separate from this commercial warranty and cannot be excluded or restricted by it.

Depending on the circumstances, statutory remedies may include the short-term right to reject faulty goods, repair or replacement, and a price reduction or final right to reject. The applicable time limits and remedies depend on the facts and the law.

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

11. Business Customers

Where products are purchased wholly or mainly for business purposes, consumer-specific statutory rights may not apply. The terms of the business sale and applicable law will govern the transaction.

Unless agreed otherwise in writing, the six-month commercial warranty described in this policy applies to the original purchaser, subject to its terms and exclusions.

12. Contact Us

For warranty questions or to submit a claim, please contact:

EST BBQ LTD
Email: [email protected]
Telephone: +44 7706 751228
Website: https://www.estbbq.com

Please include “Warranty Claim” and your order number in the subject line of your email.

EST BBQ LTD — Quality Not Quantity.