Frequently Asked Questions

Welcome to EST BBQ. Here you’ll find answers to some of the most common questions about our products, orders, delivery and returns.

1. Orders & Payments

How can I place an order?

You can browse our products on www.estbbq.com, select the items you want and follow the checkout instructions.

Can I place an order by WhatsApp?

Yes. If you need assistance with a product or placing an order, you can contact our team on WhatsApp: +44 7706 751228.

When will my order be confirmed?

Orders are checked for payment and stock availability. We aim to process confirmed orders within 1–3 working days.

Which payment methods do you accept?

Available payment methods are displayed at checkout. Please check the options shown before completing your order.

2. Delivery & Collection

Do you offer free UK delivery?

Yes. We offer free standard UK delivery, with no minimum order value. Any delivery exclusions or special arrangements will be shown before you complete your order.

How long does delivery take?

Delivery times depend on the product:

BBQ accessories: estimated 2–4 working days from order confirmation.
BBQ grills: estimated 4–8 working days from order confirmation. These are estimates and may vary depending on stock availability, processing and the delivery service.

Which courier do you use?

We use DPD for eligible deliveries. The courier and delivery details will be confirmed when your order is dispatched.

Can I collect my order?

Yes. Collection is available by prior arrangement only. Please contact us before travelling to arrange a collection time and location.

Will all items arrive together?

Not necessarily. If your order contains different products, such as a grill and accessories, they may be dispatched separately.

3. Products & Materials

Are your BBQ grills suitable for outdoor use?

Our products are designed for outdoor cooking. Please follow the product-specific instructions and safety guidance supplied with each item.

Are your stainless steel skewers made from food-grade stainless steel?

Our stainless steel skewers are selected for BBQ cooking. Please check the individual product description for the material and specifications.

Do you sell replacement cooking mesh?

We offer cooking mesh in different materials and sizes, depending on the product. Please contact us if you need a particular size or specification.

Can I order a specific size?

Some products may be available in different sizes or configurations. Contact us before ordering to check what options are available.

Are your products ready to use?

This depends on the product. Some items may require assembly or preparation before first use. Please follow the instructions supplied with your product.

4. Returns & Refunds

Can I return an item if I change my mind?

For online consumer purchases, you generally have 14 days from the day after receiving your order to notify us that you wish to cancel. Please read our Returns & Refunds Policy for full details and exceptions.

What should I do if my product arrives damaged or faulty?

Please contact us as soon as possible and include your order number, a description of the problem and photographs where appropriate. We will review the issue and explain the next steps.

How long does a refund take?

Approved refunds are processed in accordance with our Returns & Refunds Policy and applicable UK consumer law.

5. Warranty & Product Care

Do EST BBQ products come with a warranty?

Our products include a 6-month commercial warranty covering manufacturing defects, subject to the Warranty Policy. Your statutory consumer rights are not affected.

How should I look after my BBQ grill?

Clean your grill after use, allow it to cool completely and store it in a dry place. Regular maintenance helps protect the metal and extend the product's service life.

Can stainless steel rust?

Stainless steel is corrosion-resistant, but it is not completely rust-proof. Exposure to moisture, salt and certain chemicals can cause staining or corrosion. Clean and dry your accessories after use and store them properly.

6. Contact EST BBQ

How can I contact you?

If you cannot find the answer you need, please get in touch:

Website: https://www.estbbq.com
Email: [email protected]
WhatsApp: +44 7706 751228 We’ll be happy to help.