Delivery Policy

Last updated: 3 November 2026

1. Company Information

This Delivery Policy applies to all orders placed through the EST BBQ LTD online store.

EST BBQ LTD
Company registration number: 17466281
Registered office: 14 Greendale Square, Northampton, NN3 5AP, United Kingdom
Email: [email protected]
Telephone: +44 7706 751228
Website: https://www.estbbq.com

In this policy, “we”, “us” and “the Company” refer to EST BBQ LTD.

2. Delivery Coverage

We currently offer delivery throughout the United Kingdom. Some remote areas, islands and locations with limited courier services may require additional delivery time or special arrangements. If we are unable to deliver to your address using our standard delivery services, we will contact you before processing your order.

3. Free UK Delivery

EST BBQ LTD offers free standard delivery throughout the United Kingdom, with no minimum order value.

The delivery service will depend on the type, size and weight of the products ordered. Any special delivery arrangements or additional charges, where applicable, will be communicated to you before your order is confirmed.

4. Order Processing Times

Orders are normally processed within 1–3 working days after payment has been confirmed and product availability has been checked.

Processing time is separate from the delivery time. The delivery estimates below begin once your order has been dispatched.

If a product is temporarily unavailable or dispatch is likely to be delayed, we will contact you using the details provided with your order.

5. Delivery Times

We use different delivery services depending on the type, size and weight of the products ordered.

BBQ Accessories – DPD Next Day Delivery

Smaller products and BBQ accessories are normally dispatched using DPD Next Day delivery.

Estimated delivery: the next working day after dispatch.
A tracking number or tracking notification will be provided where available.
Orders placed at weekends or on UK bank holidays will normally be processed on the next working day.

DPD Next Day is an estimated service and is not guaranteed. Delays may occur due to courier operations, severe weather or other circumstances outside our reasonable control.

BBQ Grills – 3–5 Working Days

Due to their size, weight and packaging requirements, BBQ grills are delivered using a suitable delivery service arranged by EST BBQ LTD.

Estimated delivery: 3–5 working days after dispatch.
The delivery method may vary depending on the grill’s dimensions and weight.
The delivery company may contact you to arrange or confirm delivery.
Tracking or delivery updates will be provided where available.

Please ensure that someone is available at the delivery address to receive the product.

6. Estimated Overall Delivery Times

Based on our usual processing and delivery estimates:

BBQ accessories: approximately 2–4 working days in total (1–3 working days for processing, followed by an estimated next-working-day delivery after dispatch).
BBQ grills: approximately 4–8 working days in total (1–3 working days for processing, followed by 3–5 working days for delivery after dispatch).

These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on stock availability, the destination and the courier.

7. Orders Containing Different Products

If your order contains both BBQ accessories and a BBQ grill, the items may be dispatched separately. Accessories may arrive through DPD Next Day delivery, while the grill may arrive separately within the estimated 3–5 working day delivery period after dispatch. You may therefore receive more than one delivery for the same order.

8. Tracking Your Order

Where tracking is available, we will provide tracking information by email or through the relevant courier notification service. For DPD deliveries, you may receive updates directly from DPD, including an estimated delivery date and delivery notifications. Please also check your junk or spam folder.

9. Delivery Address

You are responsible for providing a complete and accurate delivery address and a valid contact telephone number when placing your order. Please check these details carefully before completing your purchase.

If you need to change your delivery address after placing an order, contact us as soon as possible at [email protected]. We cannot guarantee that changes will be possible once an order has been dispatched.

10. Missed or Unsuccessful Deliveries

If you are not available to receive your delivery, the courier may attempt delivery again, leave the parcel in an authorised safe place or provide instructions for rearranging delivery, depending on the service used.

For large or heavy BBQ grills, please ensure that someone is available to receive the delivery. If delivery cannot be completed, contact us so that we can help arrange the next steps.

Any additional delivery or redelivery charges arising from an incorrect address or circumstances attributable to the customer will be discussed with you before being applied.

11. Damaged or Missing Items

Please check your order when it arrives. If an item is damaged, missing or shows visible signs of damage in transit, contact us as soon as reasonably possible at [email protected].

Where possible, please provide your order number, photographs of the packaging and product, and a short description of the issue.

We will investigate the matter and work with the carrier where necessary. Nothing in this section limits your statutory rights.

12. Delayed or Lost Deliveries

If your order has not arrived within the estimated delivery period, please contact us. We will check the delivery status with the relevant courier and keep you informed.

Where EST BBQ LTD arranges delivery, the goods remain our responsibility until they are physically received by you or by a person you have identified to receive them, in accordance with applicable law.

If an order is lost, not delivered or delivered incorrectly, we will work with you to resolve the issue in accordance with your legal rights.

13. Delivery Access and Special Arrangements

Some large or heavy products may require specialist delivery arrangements. Please ensure that the delivery address can be accessed by the delivery vehicle, that there is suitable access for unloading and that someone is available to receive the goods.

Please tell us before dispatch about any access restrictions, such as narrow roads, gates or limited vehicle access. If special arrangements are required, we will contact you before dispatch.

14. Collection

Collection may be available by prior arrangement. Please contact us before travelling so that we can confirm the collection time and location. Orders must not be collected without prior confirmation from EST BBQ LTD.

15. Delivery and Your Legal Rights

We aim to deliver orders within the delivery period stated on the website or otherwise agreed with you. Under the Consumer Rights Act 2015, goods must generally be delivered within the agreed period. If no delivery period has been agreed, the statutory default is delivery without undue delay and within 30 days.

Your statutory rights are not affected by this Delivery Policy.

16. Contact Us

If you have any questions about delivery, tracking or an existing order, please contact us:

EST BBQ LTD
Email: [email protected]
Telephone: +44 7706 751228
Website: https://www.estbbq.com

EST BBQ LTD — Quality Not Quantity.