UK based — Northampton
Terms & Conditions
Last updated: 1 November 2026
1. Company information
This website is operated by EST BBQ LTD
Our company details are:
- Company name: EST BBQ LTD
- Company registration number: 17466281
- Registered office: 14 Greendale Square, Northampton, NN3 5AP, United Kingdom
- Email: [email protected]
- Telephone: +44 7706 751228
- Website: www.estbbq.com
These Terms & Conditions govern the use of our website and all purchases made through EST BBQ LTD.
2. Scope and acceptance
2.1. These Terms & Conditions apply to all purchases made through our website and other sales channels operated by EST BBQ LTD.
2.2. They apply to both consumers and business customers, subject to the separate legal provisions applicable to each.
2.3. By placing an order, customers agree to the applicable Terms & Conditions.
2.4. Nothing in these Terms & Conditions excludes, restricts or limits any statutory rights that cannot legally be excluded or restricted.
2.5. If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.
3. Products and product descriptions
3.1. EST BBQ specialises in BBQ equipment and accessories, including:
- Handmade stainless steel grills.
- Stainless steel BBQ skewers.
- Stainless steel cooking mesh.
- Steel disc grills and accessories.
- Other BBQ-related products.
3.2. We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials and specifications are accurate.
3.3. Customers should carefully review product dimensions, specifications and intended use before placing an order.
3.4. Handmade products may have minor variations in appearance, finish and dimensions due to the manufacturing process.
3.5. Such variations do not affect our obligation to supply goods that meet the applicable statutory standards of quality, description and fitness for purpose.
3.6. Product photographs are for illustration purposes. Any material differences in the product supplied will be dealt with in accordance with applicable consumer law.
3.7. We reserve the right to update product descriptions, specifications and availability. Changes will not retrospectively affect orders already accepted.
4. Placing an order and contract formation
4.1. Customers may place orders through the checkout process on our website.
4.2. Customers are responsible for providing accurate billing, delivery and contact information.
4.3. After placing an order, customers will receive an automated acknowledgement confirming receipt of their order.
4.4. An automated acknowledgement does not necessarily constitute acceptance of the order.
4.5. The contract is formed when EST BBQ LTD confirms acceptance of the order or otherwise accepts it in accordance with the information provided during checkout.
4.6. We reserve the right to refuse or cancel an order before acceptance where:
- A product is unavailable.
- A genuine pricing or technical error has occurred.
- Payment cannot be authorised.
- There are reasonable grounds to suspect fraudulent activity.
4.7. If payment has already been collected for an order that cannot be fulfilled, a full refund will be issued.
4.8. Customers will receive confirmation of their contract by email or another durable medium, in accordance with applicable law.
5. Prices, VAT and payment
5.1. All prices displayed on our website are in British Pounds Sterling (£).
5.2. Consumer prices include applicable VAT unless clearly stated otherwise.
5.3. Any additional charges must be clearly displayed before the customer completes the purchase.
5.4. We accept the payment methods displayed at checkout.
5.5. Orders must be paid in full unless an alternative payment arrangement has been expressly agreed in writing.
5.6. Customers will receive appropriate order and payment confirmation.
5.7. We reserve the right to correct genuine pricing errors before accepting an order.
5.8. If a pricing error is discovered after an order has been accepted, we will contact the customer to agree an appropriate solution. We will not impose an additional charge without the customer’s agreement.
6. Delivery policy – free UK delivery
6.1. EST BBQ LTD offers free standard delivery throughout the United Kingdom on eligible products.
6.2. There is no minimum order value for standard free delivery.
6.3. Delivery is arranged through suitable third-party courier services, including DPD where available.
6.4. The courier used may depend on the product’s size, weight, destination and delivery requirements.
6.5. Standard delivery is free. Any optional premium delivery service or additional service will only be charged where clearly disclosed and agreed by the customer before purchase.
6.6. For large or heavy products, including BBQ grills, special delivery arrangements may be required.
6.7. Where a particular destination cannot be serviced using our standard delivery arrangements, we will contact the customer before accepting the order or agree an alternative delivery arrangement.
6.8. Estimated delivery times will be communicated during checkout or in the order confirmation.
6.9. Unless another period has been expressly agreed, goods will be delivered within 30 days of the contract being made.
6.10. Customers must provide a complete and accurate delivery address and any necessary access information.
6.11. If a delivery fails because the customer has supplied incorrect information or has not made the agreed delivery arrangements possible, we may discuss reasonable additional delivery costs with the customer, subject to applicable law.
6.12. For consumer orders, the risk of loss or damage remains with EST BBQ LTD until the goods come into the physical possession of the customer or a person nominated by the customer, other than the carrier, subject to applicable law.
6.13. Where the customer independently appoints a carrier who was not offered by EST BBQ LTD, the applicable statutory exception may apply.
6.14. Customers should contact us if an order is missing, incomplete or arrives damaged. Reporting an issue to the courier does not replace or remove the customer’s statutory rights against EST BBQ LTD.
7. Collection
7.1. Free collection may be available in Northampton, NN6 9TG, by prior appointment.
7.2. The collection address, date and time will be confirmed directly with the customer.
7.3. Customers must wait for collection confirmation before attending.
7.4. Risk and responsibility for the goods transfer in accordance with the applicable law when the customer or their authorised representative takes physical possession.
8. Right to cancel and online returns
8.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing goods online generally have the right to cancel their order within 14 days of receiving the goods, without giving a reason.
8.2. Customers must notify EST BBQ LTD of their decision to cancel within the applicable cancellation period.
8.3. Following notification of cancellation, customers have a further 14 days to return the goods.
8.4. Customers may be responsible for the direct cost of returning goods when exercising their right to cancel because they have changed their mind, provided they were informed of this before purchase.
8.5. Customers may inspect and handle products to the extent reasonably necessary to establish their nature, characteristics and functioning, as they would be permitted to do in a physical shop.
8.6. EST BBQ LTD may make a lawful deduction for any diminished value resulting from handling beyond what is reasonably necessary.
8.7. Where the customer exercises their statutory cancellation right, refunds will include the cost of standard delivery where required by law. Additional charges for a more expensive delivery option chosen by the customer may not need to be refunded beyond the standard delivery cost.
8.8. Refunds will be processed within the applicable statutory period, normally within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever occurs first.
8.9. Certain goods may be exempt from the 14-day cancellation right where a statutory exception applies, including genuinely personalised or custom-made products manufactured to the customer’s individual specifications.
8.10. The fact that a product is handmade does not automatically exclude the customer’s right to cancel.
8.11. These cancellation provisions do not affect statutory rights relating to faulty, damaged, misdescribed or non-conforming products.
9. Faulty, damaged or incorrect products
9.1. All consumer goods supplied by EST BBQ LTD must comply with the applicable consumer protection legislation.
9.2. Under the Consumer Rights Act 2015, goods supplied to consumers in England, Wales and Scotland must be:
- Of satisfactory quality.
- Fit for their intended purpose.
- As described.
9.3. Equivalent statutory protections apply to customers in Northern Ireland under the legislation applicable there.
9.4. Consumers may have the following statutory rights:
Within the first 30 days
Where goods are faulty, not as described or otherwise fail to conform to the contract, consumers generally have the short-term right to reject the goods and request a full refund.
After the first 30 days
Consumers are generally entitled to request a repair or replacement where goods do not conform to the contract.
Where repair or replacement is impossible, unsuccessful or not provided within a reasonable time and without significant inconvenience
Consumers may be entitled to a price reduction or a final right to reject the goods and obtain a refund.
9.5. During the first six months after delivery, a fault is generally presumed to have existed at the time of delivery unless EST BBQ LTD establishes otherwise or the presumption is incompatible with the nature of the goods or the fault.
9.6. After the first six months, customers may still have statutory rights, but may need to provide evidence that the fault existed at the time of delivery.
9.7. Customers wishing to report a problem should provide:
- Their order number or proof of purchase.
- A description of the reported problem.
- Photographs or videos where reasonably possible.
9.8. We may request a reasonable opportunity to inspect the product to establish the cause of the reported issue.
9.9. Where a product is confirmed to be faulty, EST BBQ LTD will provide the appropriate remedy required by law.
9.10. Nothing in this section prevents customers from exercising any other applicable statutory rights.
10. Six-month commercial warranty
10.1. EST BBQ LTD provides an additional six-month commercial warranty against manufacturing defects on all products sold, starting from the date of delivery.
10.2. This commercial warranty covers manufacturing defects, including:
- Defective welds or joints.
- Structural defects resulting from manufacturing.
- Defective materials that do not meet advertised specifications.
- Incorrectly fitted or defective components.
- Other faults arising from the manufacturing process.
10.3. The commercial warranty does not cover damage or deterioration caused by:
- Improper use or failure to follow product instructions.
- Lack of reasonable cleaning, drying or maintenance.
- Unsuitable storage conditions.
- Contact with salt, corrosive substances or unsuitable cleaning chemicals.
- Excessive heat or misuse resulting in deformation.
- Accidental or mechanical damage.
- Unauthorised modifications or repairs.
- Normal wear and tear.
10.4. Surface rust or corrosion caused by improper storage, cleaning, maintenance or environmental exposure is not covered by this commercial warranty.
10.5. Corrosion resulting from a manufacturing or material defect remains subject to applicable statutory consumer rights.
10.6. Customers making a commercial warranty claim must provide reasonable evidence of purchase and details of the reported problem.
10.7. EST BBQ LTD may inspect a product before deciding whether a claim falls within the scope of this commercial warranty.
10.8. Where a manufacturing defect is confirmed, EST BBQ LTD will provide an appropriate remedy under this commercial warranty.
10.9. This six-month commercial warranty is provided in addition to, and does not replace, reduce or limit any statutory consumer rights.
10.10. Customers may retain statutory rights beyond the six-month commercial warranty period.
11. Product use and safety
11.1. Products must be used only for their intended purpose and in accordance with any instructions supplied.
11.2. BBQ equipment involving heat or open flames must be used in suitable outdoor or expressly approved environments.
11.3. Customers must ensure adequate ventilation and follow relevant fire-safety precautions.
11.4. Products should be allowed to cool completely before cleaning, moving or storing them.
11.5. Appropriate protective equipment should be used when handling hot metal, grills and cooking accessories.
11.6. Customers must not modify products in a way that compromises their safety.
11.7. EST BBQ LTD reserves the right to provide product-specific safety instructions where necessary.
11.8. Nothing in this section excludes or restricts liability where such exclusion or restriction would be unlawful.
12. Gift vouchers
12.1. EST BBQ LTD may offer gift vouchers in denominations of £25, £50, £100 and £200.
12.2. Gift vouchers may be redeemed against eligible purchases on www.estbbq.com.
12.3. Any validity period or redemption restrictions will be clearly communicated before purchase.
12.4. If the order value exceeds the voucher balance, the remaining amount must be paid using another available payment method.
12.5. Gift vouchers cannot be exchanged for cash except where required by law.
12.6. Gift vouchers may be transferred to another person.
12.7. Statutory cancellation and refund rights applicable to gift voucher purchases remain unaffected.
13. Promotional codes and discounts
13.1. EST BBQ LTD may offer promotional codes, discounts and special offers from time to time.
13.2. Each promotion may have specific conditions, including expiry dates, minimum purchase values and product exclusions.
13.3. Any restrictions will be clearly communicated when the offer is advertised.
13.4. Unless otherwise stated, promotional codes cannot be combined with other offers.
13.5. Promotional codes cannot be exchanged for cash.
13.6. Promotional offers will be administered fairly and in accordance with applicable consumer protection law.
14. Retention of title
14.1. Ownership of goods remains with EST BBQ LTD until full payment has been received.
14.2. Once full payment has been received, ownership transfers to the customer, subject to applicable law.
14.3. This provision does not affect the customer’s statutory rights concerning delivery, possession, risk or faulty goods.
15. Business customers – B2B
15.1. Customers purchasing goods wholly or mainly for purposes relating to their business, trade or profession are treated as business customers rather than consumers.
15.2. Consumer cancellation rights under the Consumer Contracts Regulations 2013 do not generally apply to B2B purchases.
15.3. Consumer remedies under the Consumer Rights Act 2015 do not generally apply to B2B purchases.
15.4. Business customers should inspect goods upon delivery and notify EST BBQ LTD promptly of any visible damage, shortages or defects.
15.5. The six-month commercial warranty applies to business customers unless a different written agreement is made.
15.6. Nothing in these provisions excludes or restricts any liability or obligation that cannot legally be excluded or restricted.
16. Liability
16.1. Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
16.2. In particular, nothing excludes or limits liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory consumer rights.
- Defective products where liability cannot legally be excluded.
- Any other liability which cannot lawfully be excluded or restricted.
16.3. Customers are responsible for using products in accordance with their instructions and intended purpose.
16.4. EST BBQ LTD shall not be liable for losses arising from events outside its reasonable control, subject to applicable law and the customer’s statutory rights.
17. Privacy and personal data
17.1. Personal information provided by customers is processed in accordance with our Privacy Policy and applicable data protection legislation.
17.2. Personal information may be used to:
- Process and manage orders.
- Arrange deliveries.
- Process payments and refunds.
- Issue invoices and order confirmations.
- Respond to customer enquiries.
- Meet legal and regulatory obligations.
17.3. Further information about how we collect, use, store and protect personal information is available in our separate Privacy Policy.
18. Cookies
18.1. Our website may use cookies and similar technologies.
18.2. Non-essential cookies will only be used where the required consent has been obtained.
18.3. Further information is available in our separate Cookie Policy.
19. Intellectual property
19.1. Website content, including photographs, logos, text, graphics and product descriptions, belongs to EST BBQ LTD or its respective rights holders.
19.2. No content may be copied, reproduced, distributed or used commercially without prior written permission, except where permitted by law.
20. Complaints and dispute resolution
20.1. Customers who are dissatisfied with a product or service should contact EST BBQ LTD using the contact details provided on our website.
20.2. We will make reasonable efforts to investigate and resolve complaints fairly and promptly.
20.3. Customers remain free to seek independent advice or pursue any legal remedies available to them.
20.4. Where an appropriate alternative dispute resolution service is available, we may provide information about it.
20.5. Nothing in these Terms & Conditions requires a consumer to waive their right to take legal action.
21. Events outside our reasonable control
21.1. EST BBQ LTD shall not be responsible for delays caused by exceptional circumstances genuinely outside our reasonable control, such as severe weather, major transport disruption or other exceptional events.
21.2. We will take reasonable steps to minimise the effects of such events and keep affected customers informed.
21.3. This provision does not remove any statutory rights, including rights to cancel or obtain a refund where applicable.
22. Governing law and jurisdiction
22.1. These Terms & Conditions are governed by the laws of England and Wales, unless mandatory provisions of another applicable UK jurisdiction apply.
22.2. Consumers living in Scotland or Northern Ireland retain any mandatory consumer protections and rights to bring proceedings available under the law applicable to them.
22.3. Nothing in this section restricts any mandatory legal rights available to consumers.
23. Changes to these terms
23.1. EST BBQ LTD may update these Terms & Conditions from time to time.
23.2. The latest version will be published on www.estbbq.com.
23.3. Changes will not retrospectively affect contracts already accepted unless required by law or agreed with the customer.
24. Contact details
For questions about orders, delivery, returns, warranties or complaints, please contact:
EST BBQ LTD
Registered office:
14 Greendale Square,
Northampton,
NN3 5AP,
United Kingdom.
Company registration number: 17466281
Email: [email protected]
Telephone: +44 7706 751228
Website: https://www.estbbq.com
⸻
EST BBQ LTD – Quality Not Quantity.