Privacy Policy

Last updated: 3 November 2026

1. Who We Are

This Privacy Policy explains how EST BBQ LTD collects, uses, stores and shares personal information when you visit our website, contact us or place an order.

EST BBQ LTD
Company registration number: 17466281
Registered office: 14 Greendale Square, Northampton, NN3 5AP, United Kingdom
Email: [email protected]
Telephone: +44 7706 751228
Website: https://www.estbbq.com

EST BBQ LTD is the data controller for the personal information described in this policy. In this policy, “we”, “us” and “our” refer to EST BBQ LTD.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Identity and contact details, such as your name, email address, telephone number and billing or delivery address.
Order and transaction information, such as products purchased, order number, delivery details, payment status, refund information and relevant correspondence.
Payment-related information necessary to confirm and administer a transaction. Card payments, where offered, are processed by the payment provider shown at checkout. We do not intend to collect or store your full card number or card security code.
Messages and enquiries you send to us, including information submitted through contact forms, email, telephone or messaging services.
Technical and website-use information, such as IP address, device and browser information, pages viewed and cookie or similar technology data, where these are collected by the website platform or enabled tools.

Please do not send us sensitive personal information unless it is genuinely necessary for your enquiry.

3. How We Collect Your Information

We collect information directly from you when you place an order, create or use an account if this feature is available, contact us, complete a form or communicate with us.

Some technical information may be collected automatically when you use our website. Our website runs on our own online shop software, hosted by a cloud hosting provider and delivered through Cloudflare, which provides security and performance services. These providers may process technical information on our behalf to provide hosting, security and related services.

We may also receive limited information from service providers involved in processing your payment or delivering your order, such as payment status or delivery updates.

4. Why We Use Your Information and Our Lawful Bases

We use personal information only where we have a lawful basis under the UK GDPR. Depending on the circumstances, the purposes and lawful bases include:

Processing and fulfilling orders, arranging delivery, taking payment, providing customer support and managing returns: necessary for the performance of a contract.
Responding to enquiries and providing requested information: steps taken at your request before entering into a contract, or our legitimate interests in responding to communications.
Maintaining business, accounting, tax and transaction records: compliance with legal obligations.
Preventing fraud, protecting our website and business, handling disputes and enforcing our terms: our legitimate interests, where these are not overridden by your rights.
Sending direct marketing by email or other electronic means: your consent where required, or another permitted basis such as the applicable customer “soft opt-in” where all legal conditions are met. You can opt out at any time.
Using non-essential cookies or similar technologies: your consent where required by law.

Where we rely on legitimate interests, these interests include operating and improving our business, responding to customers, protecting our systems and preventing fraud.

5. Who We Share Your Information With

We may share relevant personal information with trusted third parties where necessary for the purposes described in this policy, including:

Our website hosting provider and Cloudflare, which provide hosting, security and related website services.
Payment service providers displayed at checkout, to process payments, refunds and payment-related checks.
Delivery and courier companies, including DPD where used, and other carriers or specialist transport providers, to deliver orders and provide tracking updates.
IT, website, security, customer-support and communication service providers who help us operate our business.
Accountants, professional advisers, insurers and legal advisers where reasonably necessary.
Government bodies, regulators, law enforcement agencies or courts where we are legally required to do so or where disclosure is necessary to protect legal rights.

We do not sell your personal information to third parties.

6. International Transfers

Some of our service providers may process or store information outside the United Kingdom. Where personal information is transferred internationally, we will take steps required by UK data protection law, such as relying on applicable adequacy regulations or putting appropriate safeguards in place.

You can contact us using the details in section 1 if you would like further information about relevant international transfers and safeguards.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, reporting and dispute-resolution requirements.

Order, invoice and transaction records may be retained for the period required by applicable tax and accounting laws. In many cases, relevant business records are kept for up to six years after the end of the relevant accounting period, where required or appropriate.

Enquiry and customer-service correspondence is generally kept for as long as needed to deal with the enquiry and any related follow-up or dispute. Marketing information is kept until you unsubscribe or withdraw consent, unless we need to retain a minimal suppression record to respect your opt-out.

Technical and cookie information is retained according to the settings and retention periods of the relevant website platform or tools.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website work, remember preferences, maintain security and, where enabled, measure website performance or support advertising.

Strictly necessary cookies may be used where required to provide the website or a service you have requested. We will seek your consent before using non-essential cookies where required by law.

Please read our separate Cookie Policy for more information about the cookies used on our website and how to manage your preferences.

9. Keeping Your Information Secure

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No method of transmission or storage is completely secure, but we take appropriate steps to protect the information we hold and limit access to those who need it for their work.

10. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request erasure of your personal information in certain circumstances.
Ask us to restrict how we use your information in certain circumstances.
Object to processing based on our legitimate interests. You have an absolute right to object to the use of your personal information for direct marketing.
Request a copy of certain information in a portable format, where the right to data portability applies.
Withdraw consent at any time where we rely on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

These rights are subject to legal conditions and exemptions. To exercise a right, contact us at [email protected]. We may need to verify your identity before responding.

11. Marketing Communications

We will only send you marketing communications where we are legally permitted to do so. You can opt out at any time by using the unsubscribe link in a marketing email, where available, or by contacting [email protected].

Opting out of marketing will not affect service messages relating to an order, delivery, refund, safety notice or other necessary customer-service matter.

12. Children’s Privacy

Our website and products are intended for adults purchasing BBQ equipment and accessories. We do not knowingly collect personal information directly from children for marketing purposes. If you believe a child has provided us with personal information, please contact us so that we can review the matter.

13. Third-Party Websites and Services

Our website or communications may contain links to third-party websites or services. Those websites operate under their own privacy policies and terms. We are not responsible for their privacy practices, and we encourage you to read their policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements. The latest version will be published on our website with the updated date shown at the top.

15. How to Contact Us or Make a Complaint

If you have questions about this Privacy Policy or wish to exercise your data protection rights, contact:

EST BBQ LTD
Email: [email protected]
Telephone: +44 7706 751228
Registered office: 14 Greendale Square, Northampton, NN3 5AP, United Kingdom

You also have the right to complain to the UK Information Commissioner’s Office (ICO):

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

We would appreciate the opportunity to deal with your concerns first, but you are entitled to contact the ICO at any time.

EST BBQ LTD — Quality Not Quantity.